MONITORING REPORTRun #AP74YR · Fri 23 Oct 2026, 09:41 EEST
FAILED · CRITICALshop.example.gr · Eshop rules · scheduled run
Customers can't pay: checkout shows no payment methods.
The visitor reached checkout, filled in the test customer and chose shipping. The payment list then failed to load because the store's order-review request returned a server error. This started after woocommerce-payments was updated from 8.3 to 8.4 at 08:57. Rolling that plugin back is the fastest fix.
STEPS PASSED8 / 9
CONFIDENCE0.94
DURATION1:52
LAST GREEN08:12
Home
Category
Product
Variation
Add to cart
Cart
Checkout
Shipping
Payment
- BROWSER
- Chromium, desktop 1366 × 768
- FROM
- Frankfurt, EU
- TEST CUSTOMER
- Pingwalk Test · Thessaloniki
- STOPPED
- Before paying, as set
Step by step
01
Home
/ · HTTP 200 · 0.8 s- ✓Loads with HTTP 200
- ✓Menu and logo visible
- ✓No new script errors
02
Category
/product-category/aloe/ · HTTP 200 · 1.1 s- ✓24 products listed
- ✓Prices shown
03
Product
/product/aloe-gel/ · HTTP 200 · 1.0 s- ✓Add to cart button present
- ✓Price matches category (€23.90)
DECISIONIs this the product page for the item clicked?YES0.99 · 142 ms
04
Variation
/product/aloe-gel/ · no request · 0.6 s- ✓Picked 150 ml
- ✓Button stays enabled
DECISIONDid the price update after choosing an option?YES0.97 · 171 ms
05
Add to cart
?wc-ajax=add_to_cart · HTTP 200 · 0.9 s- ✓Cart count 0 → 1
- ✓No error notice
06
Cart
/cart/ · HTTP 200 · 1.4 s- ✓1 line item, quantity 1
- ✓Subtotal €23.90
DECISIONDoes the total equal items plus fees?YES0.99 · 158 ms
07
Checkout
/checkout/ · HTTP 200 · 1.6 s- ✓Test customer accepted
- ✓No validation dead end
08
Shipping
/checkout/ · HTTP 200 · 2.2 s- ✓3 methods offered
- ✓Each changed the total
DECISIONDid the total change for each shipping method?YES0.96 · 204 ms
Comment. Courier €3.50, box now €2.90, store pickup free. Free shipping over €40 not tested: cart was below it.
09
Payment
/checkout/ · HTTP 500 · 3.8 s- ×At least 1 payment method shown
- ×Expected methods present: Card, PayPal, COD
- ✓Page ready within 5 s
DECISIONCan a customer choose a way to pay on this page?NO0.94 · 186 ms
Comment. The payment area shows a spinner that never finishes. A vision review of the screenshot agrees with the yes/no decision, so no escalation was needed.
POST /?wc-ajax=update_order_review → 500 (1.9 s)
console TypeError: e.methods is undefined
at payments-checkout.min.js:2:18233
changed woocommerce-payments 8.3 → 8.4 at 08:57Suggested fix
- Roll back woocommerce-payments to 8.3 (one click from Pingwalk Safe Updates).
- Pingwalk walks the checkout again and confirms payment methods are back.
- Report the error to the plugin author with the log above.